THE ONE SKILL YOU NEED TO RESOLVE ALL YOUR CONFLICTS (and without which you are in big trouble)

THE ONE SKILL YOU NEED TO RESOLVE ALL YOUR CONFLICTS (and without which you are in big trouble)

In any discipline, it is often true that when we look at extreme examples of that discipline that we can learn important distinctions of how it works best. When it comes to conflict resolution, I suggest we turn to the skills and experience that negotiators use in extreme situations. Think for example of a crisis negotiator dealing with a hostage-taking …